London Lung Laboratory Limited

We rated it as requires improvement because:

• The service did not have a safeguarding policy and the sole member of staff had not undertaken any safeguarding training.
• The service did not formally document any audits of patient outcomes, service risks or governance meetings.

However:

• The service had enough staff to care for patients and keep them safe. Staff had training in key technical skills and managed safety well. The service controlled infection risks well. Risks to patient safety were assessed and acted upon. There were good care records, and medicines were managed safely.
• The service followed current national guidance related to COVID-19.
• Patients were treated with compassion and kindness. Their privacy and dignity was respected and staff took account of their individual needs, and helped them understand the tests they were about to have.
• The service made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Staff were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services.

We rated this service overall as requires improvement because safe was rated as inadequate, effective was not rated, well led was rated as requires improvement, and caring and responsive, were rated as good.