Shawford Springs Care Home

Updated 14 May 2025

Date of Assessment: 28 and 29 May 2025. Shawford Springs Care Home provides accommodation without nursing care for up to 64 people. Accommodation is arranged over two floors with stair and lift access. At the time of this inspection there were 36 people using the service. Our inspection was prompted by concerns received about how people’s needs were assessed before moving to the service. This was a comprehensive inspection, and we reviewed all the quality statements. This is the first inspection of this service since it registered on 22 February 2023, and we have rated the service good in all key questions.

People’s needs had been fully assessed and were regularly reviewed. Risk assessments had been completed and regularly reviewed, and care plans informed staff how to keep people safe from harm. Staff had the right skills, qualifications and experience to meet the needs of people and staff knew how to support people safely. Staff followed safeguarding processes and systems were effective to manage any safeguarding concerns. People had enough to eat and drink to stay healthy.

Medicines were managed safely. Checks for safety had been carried out for the premises and for any equipment being used. Fire risks were assessed and managed. Quality assurance processes were in place to monitor all aspects of the service. Action plans were in place and actions taken following audits were monitored. Managers investigated incidents thoroughly and lessons learned were shared with staff. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. The service was clean and well maintained, and we observed staff following infection prevention and control guidelines. Staff told us there was an open culture; they said they felt valued and respected and were encouraged and supported to develop professionally. They spoke positively about their roles, and the support and encouragement they received from the management team.

Updated 14 May 2025

People and their relatives spoke positively about the quality of care they received. People told us they felt safe and cared for by staff. One person said, “It’s wonderful. There is always someone here. They [staff] are all so kind and caring, and they don’t mind getting anything for you. I love it.” People were supported and encouraged to maintain their independence and to engage in meaningful activities of their choice. Resident ambassadors were in place to support people moving to the service and to speak up on behalf of others living at the service.

People’s relatives told us they felt confident their relative was safe and spoke highly of the care their loved ones received. One person’s relative said, “I would describe the staff as caring, gentle, empathetic, understanding and unhurried. They are very good caregivers. The atmosphere is upbeat, and the residents have been taken on sailing trips and on lots of varied outings. These seem to have been tailored to the residents' hobbies and preferences.”

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Most people’s relatives told us they were involved in care plan reviews, and many told us they had been provided with a copy of the care plan to read.

Overall, people and their relatives told us they knew who the management team were and felt confident to raise any concerns. One person’s relative said, “The home has fabulous staff. I can't rate this home highly enough.”