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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 22 January 2020

We carried out a focused inspection of Mann Cottage Surgery on 13 December 2019 as part of our inspection programme. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Are services Effective?
  • Are services Well-led?

Due to assurances we received from our review of information, we carried forward the ratings for the Safe, Caring and Responsive domain areas from our last inspection in May 2016.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. Services had been tailored to meet the needs of the different population groups.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • Clinical staff received regular updates and training and took steps to ensure they were familiar with the most recent clinical guidelines.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
  • The practice team demonstrated a commitment to learning and improvement at all levels of the organisation.

We saw several areas of outstanding practice:

The practice used innovative ways to improve patient outcomes, including group consultations for Diabetes management, open evenings to increase awareness of long term conditions, hospital avoidance testing and using technology to improve patient care. The practice also shared learning from the implementation to other practices locally.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good