HMP Thameside

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement from this key question. We found access to healthcare services was good and systems were adequate to ensure staff maintained detailed clinical records for each person.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

During our last inspection we found access to healthcare services was poor and systems were not adequate to ensure staff maintained detailed clinical records for each person. During this inspection we found improvements had been made.

People requesting to make an appointment with a clinician were able to do so. The provider had clear and robust systems in place where people submitted an ‘application’ to see a member of healthcare staff. Applications were then reviewed by trained clinical staff and clearly recorded on the provider’s systems before appropriate appointments were booked.

Applications we reviewed were processed in good time with no delays found. People were booked appointments in line with their request and all relevant information was recorded. This meant people were able to access healthcare services and receive the care required.

At our previous inspection there were too many people waiting too long to see a dietitian. During this inspection we found 6 people on the waiting list, with the longest wait time of 5 days. The dietitian had been providing an additional day a week to reduce waiting times and ensure that peoples’ needs were reviewed. Records showed that people received appropriate care, and requests for specialist diets had been implemented.

During our last inspection we found some improvements to the quality of care records. During this inspection we saw further improvements however some were still required. We sampled a wide range of care records including physical and mental health records. We saw multiple examples of recent, good quality assessments including one person with complex mental health needs receiving care on the inpatient unit. However, there was not always enough detail included in care records. For example, one person’s record did not fully assess the impact of a health condition on their wellbeing.

During our last inspection we found people with long term conditions did not always have care plans in place. During this inspection we found this had improved greatly. The provider now had systems in place to ensure staff knew who was responsible for completing each plan and the timeframes for doing so. Staff we spoke with were able to demonstrate sound knowledge of their role in managing long term conditions.

The judgement for Delivering evidence-based care and treatment is based on the latest evidence we assessed for the Effective key question.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.