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Kevindale Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 12 October 2019

Kevindale is a residential home providing personal care and support for up to 18 people over the age of 65. At the time of inspection there were 18 people living in the home. The building was purpose built with accommodation on the ground floor, several bedrooms had patio style doors out to a small terrace.

People's experience of using this service and what we found

People told us they felt safe and staff had enough time to support them. Safeguarding policies and procedures continued to protect people from the risk of abuse and avoidable harm. Risk assessments supported people to manage risks in their daily lives in ways which upheld their rights.

Assessments had identified the support people needed. Not everyone, who may have needed it, had their capacity to consent to receive care assessed. This meant there was a risk people could have been deprived of their liberty without authorisation. People were supported by experienced and skilled staff. Staff had received training and induction; one staff said they had mainly learned by shadowing others. People told us staff were helpful and knew how to support them. People told us they enjoyed the food, which was freshly made and high quality.

Staff were caring and committed to supporting people in ways which upheld their dignity. People told us they felt comfortable when staff supported them with their personal care. Staff communicated well with people and respected their decisions. People's information was stored securely which protected their privacy.

Person-centred care was provided by staff who understood people's needs and preferences. Staff were responsive to any changes in people's needs and wishes. People were invited to participate in their reviews. The service had a complaints policy;, people were aware of this and felt able to raise concerns. Some people felt there were not enough activities, this was in part due to staff vacancies which were being recruited to at the time of inspection.

The management and staff team were committed to providing high-quality care. The management ensured the quality of the service was maintained by regular checks and monitoring. People were encouraged to provide feedback about the service, and the service had responded. The management planned to re-engage with local forums to improve the quality of the service.

Rating at the last inspection

The last rating for this service was good (published March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 October 2019

The service was safe

Details are in our safe findings below.

Effective

Requires improvement

Updated 12 October 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 12 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 October 2019

The service was well-led.

Details are in our well-led findings below.