Archived: 10 Glenside

They told us 'we've no concerns, quite happy with the way he is looked after. All the staff are so nice you can't fault any of them, they're all lovely'.

There were three people living at the home, two of them had lived there for over twenty years. They all had complex needs and were unable to contribute to our report. We observed interaction between them and staff on duty and it appeared that people living there were happy and content. It was clear that their needs were well known to staff. We found people were given the support they needed.

We asked staff what it was like working at 10 Glenside and they told us:

'I like this job the shifts maybe too long but I like the job'

'I've got experience in care'I like helping people 'it's a nice place to work'.

The people living at 10 Glenside had limited verbal communication but could communicate in a number of other ways. They were supported by their families and people who knew how to communicate with them when decisions needed to be made about their care and welfare. They were represented in their best interests when it was appropriate to do so.

The people who lived at 10 Glenside were cared for by staff who were appropriately recruited, trained and experienced at supporting them.