23 November 2016
During a routine inspection
People were protected from risks to their health and wellbeing and were protected from the risk of abuse. The registered provider had effective recruitment processes in place which ensured people were protected from the risk of avoidable harm. Accidents and incidents were recorded and monitored to identify and mitigate reoccurrence. Medication was dispensed by staff who had received training to do so.
Staff demonstrated that they knew people well. They had received regular training and supervision and were knowledgeable about their roles and responsibilities. Care plans were person centred, included people's preferences and routines and were regularly reviewed.
People told us staff were kind and caring, they were happy with the care and support they received and that they were treated with dignity and respect. Staff were responsive to the needs of people and enabled them to maintain their independence as much as they were able. People were supported to access health and social care professionals and services when required.
Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005). People’s capacity to consent had been assessed and the registered provider acted in accordance with its legal responsibilities under the MCA.
Staff felt valued by management and worked together effectively as a team. There were effective quality assurance systems in place to monitor the quality of the service and to help ensure the service was running effectively, meeting people’s individual needs and working towards continuous improvement.