Dynamic Viewpoint Healthcare Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

There was clear information in people’s care plans around their preferences and how they wanted their care to be delivered. People’s needs and choices were respected. People told us they felt involved in shaping their care plans, and where appropriate, relatives were involved in reviews. People told us they could access their care plan when they wanted and requested any changes to be made as and when necessary.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The management team and staff developed and maintained strong working relationships with external professionals to deliver good care provision and continuity. People told us that they regularly saw the same carers which meant they got to knew each other well and any additional needs were identified in a timely manner. Staff told us they were confident to contact external professionals themselves or speak with management if they needed to do it.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s care plans contained details of how they preferred to be communicated with, and how they liked information to be provided. Where people had expressed specific needs in this area, staff were aware of these. For example, the need to speak clearly when a person is hard of hearing. The provider had a policy in place to manage personal data and promote confidentiality.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People felt involved in shaping their care and were confident that both staff and management would take any concerns seriously. One person told us, “I haven’t raised any concerns or complaints. I would if there was a problem, but I would just speak to the manager and I know this would get sorted. I have no concerns, and I do know how to raise a complaint.”

The management team regularly visited people to ensure they remained happy with the care being provided and enabled them to raise any issues or changes they may want.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The management team and staff promoted equality in all aspects of the care they provided. People were supported at times which suited them, and staff worked flexibly to uphold this. People’s care was regularly reviewed to ensure it remained in line with their choices and preferences. They were supported to access external agencies, such as additional medical professionals as required.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Care plans provided clear details to staff on how people wanted their care to be delivered. This was in line with any protected characteristics. Some people attended their place of worship each week. Staff worked alongside these people to ensure they were able to continue doing this. Staff had undertaken equality and diversity training.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Whilst people’s goals and wishes were well documented in their care plans, their views about end-of-life care could be more robust. The management team were receptive to this feedback and was already working to address this. At the time of inspection, no one was in receipt of end-of-life care from Dynamic.