Dynamic Viewpoint Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives all told us that staff were caring. Support was provided in a warm and friendly manner. Staff were given time to get to know the people they provided care to. One person told us, “[Staff] come in in the morning and they come smiling, laughing and everything. They care about me and what they are doing.” When asked if they are treated with dignity, one person said, “Yes they do definitely. They cover me up when they are washing me so I am not exposed. Little things like that.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans were specific to them as an individual and contained details of their likes and dislikes. People confirmed that they felt treated as an individual and support was given how they wanted. One relative told us, “The staff supporting [person] are the same people we have all the time. [Person] knows them by individual names, and they all know [person] very well. They know what [person] likes or dislikes. Everything is covered.” Where people had specific needs in relation to their religion, additional support was given to enable them to attend church.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans were personalised and specific to them. They included details of people’s likes, dislikes and what a good or bad day would look like for them. People were encouraged to be as independent as possible, and this was reflected in their care plans. For example, one person was able to wash their face and upper body themselves, therefore instruction was to encourage them to do this independently. One relative told us, “[Staff] give [person] plenty of choice with what food they want. If [person] asks for anything like a hair wash it gets done. Staff never push anything on them, they run everything by them.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff attended to the same people and knew them well. This supported them to be able to respond to people’s needs in a timely and consistent manner. One staff member told us, “Yes, I have regular clients that I visit, and over time I’ve built strong, trusting relationships with them. Getting to know them well helps me understand their preferences, routines, and any subtle changes in their behaviour or condition.” People told us that staff were responsive to their needs. One said, “They are lovely, they are very nice. They always answer my phone calls straight away. I don’t have to wait they get back to me that day.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff were regularly given the opportunity to give feedback and discuss matters which were important to them.

The management team had a robust supervision schedule in place to ensure staff were supported. A staff member told us, “I receive regular supervision, and it’s a good opportunity to reflect on my work, discuss any challenges, and receive guidance. I feel comfortable bringing up any issues during supervision, my manager is approachable and genuinely listens. I do feel supported it’s about the wellbeing of a resident or something that affects the team, I feel that my voice matters. It’s reassuring to know that raising concerns leads to positive changes.”