Our current view of the service
Updated
31 December 2025
Date of assessment: 19 January 2026
The service is a care at home service providing support to people living with disabilities and mental health needs. This was the first assessment of the service. The service demonstrated a strong commitment to safety and continuous learning. Staff were trained to manage risks and learning from incidents informed improvements. Safe processes supported admissions, transitions, and referrals, with assessments completed before people moved in and updated after hospital stays or health changes. Safeguarding procedures were effective, environmental risks were managed, and people were supported to understand risks using accessible information.
Staffing levels met assessed needs, recruitment was safe, and infection‑control measures followed best‑practice guidance. Medicines, were managed safely in line with STOMP principles, with GP and community‑team input. Assessments were holistic and person‑centred with external professionals contributing to planning and reviews.
People accessed timely healthcare, and staff followed the Mental Capacity Act, seeking consent and involving families and advocates in best‑interest decisions. Care promoted dignity, independence, and personal choice in line with Right Care, Right Support, Right Culture, and staff responded promptly to subtle changes in health or behaviour. The service was flexible, inclusive, and responsive, with people and families actively involved in decisions. Visible leadership, strong governance, and effective quality assurance promoted safety, continuous improvement, and coordinated, holistic care supported by external partnerships and a commitment to learning and innovation.
People's experience of the service
Updated
31 December 2025
Care was responsive to people’s changing needs. Staff paid close attention to any changes in wellbeing and ensured these were communicated and acted upon promptly. This helped keep care relevant and personalised. People and their families said they felt listened to and involved in decision making, and feedback was used to adapt visit times, update care plans, and improve communication. Relatives and professionals highlighted strong consistency across visits, meaning people did not need to repeat their story, and information was shared appropriately and in a timely manner.
People felt safe because staff were vigilant in recognising subtle changes in behaviour, mobility, or health. Risks such as falls, medication concerns, or confusion were assessed collaboratively, with people involved in decisions about how these risks would be managed. Staff provided clear explanations and reassurance, which helped individuals feel informed and in control of their care while maintaining their independence.
Staff had a detailed understanding of people’s health conditions and support requirements, which contributed to positive outcomes and helped people remain well at home. Communication with GPs, pharmacies, and community health teams was timely and effective, ensuring people received the right support when their health or medication needs changed.
Leaders promoted a transparent, inclusive culture focused on continuous learning and improving people’s experiences. People told us they felt confident in the reliability and quality of the service. Their views were routinely sought and used to make improvements to care planning, scheduling, and how staff communicated. This created a service where people’s voices meaningfully shaped how support was delivered.