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Inspection Summary

Overall summary & rating


Updated 29 February 2020

About the service

White lodge Care Home is a residential care home providing personal care and accommodation to people aged 65 and over including people living with dementia. The service can support up to 25 people. 23 people were living in the home at the time of the inspection. Accommodation is arranged over two floors in single bedrooms. There are two communal lounges, a dining room and access to a garden and patio area.

People’s experience of using this service and what we found

People and relatives told us the service provided safe care and staff were kind and caring. A system was in place to safeguard people from abuse and action was taken to promote people’s safety when an incident occurred.

Staff had a good understanding of the risks to people. However, some records required review to ensure up to date guidance about people’s needs was available. A plan was in place to address this and underway at the time of our inspection. Environmental risks were assessed and monitored.

Staff had completed training and were supported to carry out their role. Staff told us they had enough time to meet people’s needs. Although we received some mixed feedback about staffing levels from people and relatives no one told us people’s needs were not met. Checks were carried out to help ensure only suitable staff were employed. This process was improved during our inspection.

People’s medicines were managed safely, and they were supported to access the healthcare support they needed. People and relatives spoke highly of the food provided and their individual dietary needs and preferences were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples care needs were assessed and care was planned to meet them. Staff treated people with dignity and respect. There was a range of activities available for people and the service aimed to support people with their individual requests and wishes.

A system was in place to monitor and improve the quality and safety of the service people received. There was a homely and welcoming atmosphere in the service and staff told us they were supported in their role by the management team.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 17 January 2019) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 29 February 2020

The service was not always safe.

Details are in our safe findings below.



Updated 29 February 2020

The service was effective.

Details are in our effective findings below.



Updated 29 February 2020

The service was caring.

Details are in our caring findings below.



Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 29 February 2020

The service was well-led.

Details are in our well-Led findings below.