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Inspection Summary

Overall summary & rating


Updated 4 February 2021

Prospect House is a residential care home that provides personal and nursing care to up to 65 people in one adapted building. At the time of the inspection 46 people were living at the service most of whom had age related conditions. People living with dementia were accommodated in an area of the service called the Butterfly unit.

People’s experience of using this service and what we found

Since the last inspection significant improvements in the service people received, had been made and sustained.

People felt safe and were protected from the risk of harm. The relative of one person who is living with dementia told us, "My relative thinks the world of the staff. I can tell by the way my relative looks at them, I just know my relative is safe." The management of medicines had improved, and people received their medicines on time. Risks to people's health and safety had been assessed and mitigated. There were sufficient numbers of safely recruited staff on duty to meet people's assessed needs.

People were protected from the risk of infection. The environment was clean and hygienic, staff wore personal protective equipment (PPE) appropriately and followed national infection prevention and control guidance.

People's needs had been robustly assessed before they moved into the service. Improvements had been made to make sure all these needs were planned for. Records relating to people's care were up to date and accurate. People's healthcare needs were assessed, and referrals were made to relevant health care professionals when needed. People's dietary needs and preferences were catered for and people enjoyed the homemade food on offer.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Improvements had been made to make sure the systems in place to monitor the quality of the service were effective. People and their relatives were happy with the management of the service and the care people received. They had the opportunity to give their views in a number of ways and felt listened to. One relative told us they felt Prospect House was a "Wonderful place" and that they "Couldn't be happier." The management team were open and transparent when things went wrong and were open to suggestions to improve the quality of the service people receive.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was requires improvement (published 15 October 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We carried out an unannounced comprehensive inspection of this service on 28 August 2019 at which breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this o

Inspection areas



Updated 4 February 2021

The service was safe.

Details are in our safe findings below.



Updated 4 February 2021

The service was effective.

Details are in our effective findings below.



Updated 4 February 2021



Updated 4 February 2021



Updated 4 February 2021

The service was well-led.

Details are in our well-led findings below.