• Care Home
  • Care home

Coralyn House

Overall: Requires improvement read more about inspection ratings

12 Glebe Avenue, Hunstanton, Norfolk, PE36 6BS (01485) 535999

Provided and run by:
Mrs Keshwaree Ramana

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 22 May 2025

Date of assessment: 9 June 2025 to 22 July 2025. We completed site visits on 9 June 2025, 16 June 2025 and 19 June 2025. Coralyn House is a residential care home providing accommodation for persons who require nursing or personal care. The service is registered for 5 people and provides support to people with learning disabilities and autistic people. At the time of our assessment, there were 5 people living at the service. The service was last inspected in March 2020 and was rated requires improvement, we commenced this assessment due to concerns about risk. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. At this inspection, we found the provider was not meeting these principles. The provider was previously in breach of the legal regulation in relation to safe care and treatment, good governance and fit and proper persons. Improvements were not found at this assessment, and the provider remained in breach of regulations in relation to safe care and treatment and good governance. The provider did not have effective systems in place to ensure people were protected from risk of harm. The provider did not recognise how to promote peoples’ rights, choices or independence. Care planning information did not always include clear guidance around how people needed to be supported to manage risks around mobility and eating and drinking needs.

People's experience of the service

Updated 22 May 2025

Our assessment found areas which did not meet the expected standards. Risks associated with people’s care and the environment were not mitigated effectively. People and relatives, we spoke with expressed they were generally happy with their care, however one relative said, “We would like (person) to go out for more walks and outdoor exercise if possible.” Another relative said “Staff are very particular and caring with all aspects of her day-to-day care.”