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Ashcroft House Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 11 June 2019

About the service:

Ashcroft House is a residential care service that provides accommodation, nursing and personal care for up to 29 people. There were 24 people living at the service at the time of the inspection.

People's experience of using this service:

People told us they considered Ashcroft House as their home. They told us they felt safe living at the service and had confidence in the staff who took care of them.

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and compassionate and knew people's needs and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the environment and the care being provided.

Risk to people was assessed and measures were put in place to support people safely. The service encouraged people to remain as independent as possible.

People were offered a range of activities both at the service and in the local community. Most activities were provided on a one to one basis which helped ensure people participated in activities which were meaningful to them.

Feedback was sought from people living at the service, their relatives and staff to ensure standards were being maintained and to help drive forward improvements.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.

Rating at last inspection:

At our last inspection, the service was rated "Good." (Report published October 2016).

Why we inspected:

This was a planned inspection based on the rating of the last inspection. The rating for this service remained ''Good'' overall.

Follow up:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 11 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 11 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 11 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 11 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 11 June 2019

The service was well-led.

Details are in our Well-led findings below.