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Inspection Summary

Overall summary & rating


Updated 19 July 2019

About the service:

Woodrow Cottage is a residential care home providing personal care and support for up to eight adults who have learning disabilities and / or autism. At the time of the inspection eight people were living at the home.

The home is based on three floors which are connected by stairs. On the ground floor there are communal areas and access to a garden. On the second and third floor there are single occupancy bedrooms. There is a separate annex located at the front of the home which has accommodation for one person.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

The provider and staff put each person at the heart of the service. Their approach to each individual had been effective in reducing people’s behaviours that challenged and supporting people to continue to live active lives. A relative told us there was “An ethos of building a service around the individual’s needs, individual personalities and behaviours”. Another person’s relative said that, as a family, “The support we (also) got was way over and above”.

The provider sought out best practice to improve the lives of people using the service. The service had taken innovative steps to meet people’s information and communication needs.

People’s needs were assessed and care and support plans were person-centred and reviewed.

People were supported to maintain their mental and physical health and the service had good relationships with external professionals. The service was responsive to people’s needs and staff listened to what they said. Any concerns or complaints were dealt with appropriately.

Staff were friendly and caring and treated people with respect. Relatives comments included, “Amazing care”; and “There is always a nice atmosphere”. Staff demonstrated a good knowledge of people’s individual needs and preferences regarding their support. People were empowered to be involved in making decisions about their care and support and how the service was run.

There were systems and processes in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team. People’s medicines were stored and well managed to ensure their safe and proper use.

Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people in the home. There were sufficient numbers of experienced staff to meet people’s needs.

Staff were supported to provide appropriate care to people because they were trained, supervised and appraised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an open, inclusive culture and ethos within the service, which empowered people and promoted positive outcomes. The registered manager and staff engaged well with people using the service, their relatives, and external stakeholders. There were a range of systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving appropriate support.

The service applied the principles and values of

Inspection areas



Updated 19 July 2019

The service was safe

Details are in our Safe findings below



Updated 19 July 2019

The service was effective

Details are in our Effective findings below



Updated 19 July 2019

The service was caring

Details are in our Caring findings below



Updated 19 July 2019

The service was exceptionally responsive

Details are in our Responsive findings below



Updated 19 July 2019

The service was well-led

Details are in our Well-Led findings below