Guardian Homecare (Greenbrook House)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. For example, care plans were developed together with people and their family members before the care package began, ensuring personal preferences were clearly recorded. Care plans and risk assessments were reviewed regularly to keep them up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, some people chose to have specific personal information recorded, while others preferred to keep certain aspects of their life history private. We found these choices were being respected.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff collaborated with various services, including the housing provider, to ensure coordinated planning around people's health needs. Additionally, relevant information was prepared and available to accompany people in the event of an emergency hospital admission.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. We also observed that family dynamics were considered and thoughtfully considered with the support provided. This ensured people’s needs were met safely while allowing them to continue participating in everyday family life and social events.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People’s charts and communication records were kept up to date with new appointments, professional advice, and any changes in their care needs or daily routines.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were able to make independent choices and decisions about their care.