Guardian Homecare (Greenbrook House)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this registered service. This key question has been rayed good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Everyone we spoke with described the staff as kind and caring. Comments included, “They are very nice. They are kind and polite to me” and “They are caring and friendly. I have no issues at all.”

The provider treated people as people and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People told us staff respected their living space and supported them to remain as independent as possible in their own homes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. There were detailed reviews and quality assurance phone calls in place where people could discuss their care and make changes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, people had specific guidance in place for planned meal times and time critical medicines. People also told us staff answered their calls for support outside of their support hours to ensure they were okay.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff all told us they felt well supported, well trained and suitably skilled by the provider. One staff member said, “I would speak to the manager if I felt I needed any additional training.”