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Archived: Rosedene

The provider of this service changed - see new profile

Reports


Inspection carried out on 16 October 2012

During a routine inspection

We made an unannounced visit to the service and spoke to people who use the service, the manager and staff members. There were 17 people using the service. We met and spoke to most of them and everyone we spoke to said or indicated that they were happy living at Rosedene.

People told us or indicated that they felt safe and well looked after. People looked relaxed and comfortable and at ease with each other and staff. One person said �I talk to (staff member) if I�m upset. If I want anything I just let her know and she gets it for me�. People expressed that the home was clean and that their bedrooms were kept clean. One person said �The staff help me keep my room clean.�

People said that they thought the staff were kind and caring. People said �I like (the manager) she helps me with my shopping� and �(Staff member) is a very nice person.� Another person said �They are fantastic staff here. They are all very good and very professional.�

People said that they had enough to do. One person said, �I enjoyed the Jubilee party and I like the singer who comes in.� Everyone said that the food was �very good� and that they always had a choice. Another person said, �They always come round and ask us what we want. There is always a choice.�

People�s health needs were supported and the service worked closely with health and social care professionals to maintain and improve people�s health and well being.

Inspection carried out on 1 December 2011

During a routine inspection

People told us that they felt safe and well cared for at Rosedene. Everyone we spoke to said that they were happy with their rooms and that the staff were kind and helpful. People told us that the home was clean.

One person said �I think this place is excellent. The care is good, very good in fact. The staff are exceptional�. They said �The food is very good, plenty of variety and always an alternative�.

Everyone we spoke to said that the food was good or very good.

People said that they felt that there were enough staff on duty and said �It is adequately staffed I think. They are nice girls, they never moan, they are friendly and kind. Staff don�t chop and change here, so you can make friends with them�.

Reports under our old system of regulation (including those from before CQC was created)