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Archived: Rosedene

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Inspection report

Date of Inspection: 16 October 2012
Date of Publication: 10 November 2012
Inspection Report published 10 November 2012 PDF

Overview

Inspection carried out on 16 October 2012

During a routine inspection

We made an unannounced visit to the service and spoke to people who use the service, the manager and staff members. There were 17 people using the service. We met and spoke to most of them and everyone we spoke to said or indicated that they were happy living at Rosedene.

People told us or indicated that they felt safe and well looked after. People looked relaxed and comfortable and at ease with each other and staff. One person said �I talk to (staff member) if I�m upset. If I want anything I just let her know and she gets it for me�. People expressed that the home was clean and that their bedrooms were kept clean. One person said �The staff help me keep my room clean.�

People said that they thought the staff were kind and caring. People said �I like (the manager) she helps me with my shopping� and �(Staff member) is a very nice person.� Another person said �They are fantastic staff here. They are all very good and very professional.�

People said that they had enough to do. One person said, �I enjoyed the Jubilee party and I like the singer who comes in.� Everyone said that the food was �very good� and that they always had a choice. Another person said, �They always come round and ask us what we want. There is always a choice.�

People�s health needs were supported and the service worked closely with health and social care professionals to maintain and improve people�s health and well being.