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Inspection Summary


Overall summary & rating

Good

Updated 24 June 2021

Newline Care Home provides accommodation and personal care for up to 28 older people, including people who are living with dementia. At the time of our inspection, there were 22 people living at the service. We found the following examples of good practice.

Whole home testing was taking place with both people and staff being part of this regular programme of testing. We observed staff consistently wearing PPE appropriately throughout the premises. Designated areas were set aside for staff to be able to change in and out of their uniform to reduce the possibility of spreading infection in the home. Staff were knowledgeable around their infection control responsibilities as they had received training and guidance.

A robust system for managing visitors was in place. They were required to undertake a COVID test, wear appropriate PPE, have their temperature checked and sign into a track and trace system. Various ways of visiting were available and included visits inside the home, access to a visiting pod and a gazebo had been set up outside the home for outdoors visits. There was ample infection control signage around the home providing information for both visitors and staff to follow. Where visitors were unable to get to the home, video technology was used effectively to keep relatives and their loved ones in contact.

The premises were clean and hygienic and well ventilated. Spot checks of the laundry and bedrooms were taking place. The provider had an infection control policy and had completed regular infection control audits. People had a COVID-19 risk assessment and care plan. Additional hours for domestic staff had been introduced during the pandemic. Staff were aware of the importance of cleaning frequent touch points such as door handles, handrails and switches.

The provider had been pro-active in contacting various agencies to ensure they were always following good infection control practice. For example, the housekeeper attended fortnightly meetings with the local authority infection control team. The business support manager was part of a network of care services in the area which discussed updated infection control guidance and shared good practice.

Inspection areas

Safe

Good

Updated 24 June 2021

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 24 June 2021

Caring

Good

Updated 24 June 2021

Responsive

Good

Updated 24 June 2021

Well-led

Good

Updated 24 June 2021