The Care Quality Commission
  • Doctor
  • Independent doctor

Dr Liliya Burrett

Overall: Good read more about inspection ratings

2 Lower Sloane Street, London, SW1W 8BJ

Provided and run by:
Dr Liliya Burrett

Assessment report published 2 September 2026

Contents

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Caring

Good

24 July 2026

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. Patient feedback reflected people felt listened to and were treated with kindness. All staff had undertaken training on their roles and responsibilities in relation to data protection and information governance. The service was registered with the Information Commissioner’s Office (ICO). The service gave patients timely support and information.

Treating people as individuals

Score: 3

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

Independence, choice and control

Score: 3

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service gave patients clear information to help them make informed choices. The information included details of the scope of services offered and information on fees.

Responding to people’s immediate needs

Score: 3

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Appointment times gave people time to speak and discuss their concerns. Feedback from people who had used the service previously described how they felt listened to due to longer appointment times being offered.

Staff we spoke with knew the process for referral to emergency support teams.

Workforce wellbeing and enablement

Score: 3

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

We did not speak with any other staff apart from the lead GP during this assessment.

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