Dr Liliya Burrett

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: : 20 May 2026 (Site visit).

we carried out this announced comprehensive assessment as part of our regulatory functions. This is the first assessment for this service since its registration with CQC.

Dr Liliya Burrett is a private GP independent clinic based in central London. The service provides care and treatment to both children and adults. .

SAFE: The service had a good learning culture and people could raise concerns. The service investigated incident thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. The service made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. However, while care was delivered effectively, review of clinical notes showed that some consultations lacked comprehensive detail. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people who took decisions in people’s best interests where they did not have capacity.

CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service worked to reduce health inequalities, eliminate discrimination, and ensure people received fair and equal care. A portable hearing induction loop was available at the main reception, though not within the clinic room itself. The service informed us a few days after the assessment that they had arranged a portable hearing induction loop in the consultation room as well. Additionally, while the complaints policy stated patients could escalate concerns externally, the service was unable to provide evidence of registration with an appropriate external body. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

WELL-LED: The service had a shared vision and culture based on listening, learning and trust. Leader was visible, knowledgeable and supportive. Staff were treated equally, free from bullying or harassment. The lead GP understood their role and responsibilities. There was a culture of continuous improvement with staff able to broaden their knowledge through continuous professional development.

People's experience of this service

People were positive about the quality of their care and treatment. The provider encouraged and valued feedback from people who use the service. For example, feedback obtained by the provider which was reviewed as part of this assessment indicated patient feedback was positive.

We received feedback from 3 people who had used the service. They expressed satisfaction with the care and treatment provided, stating they were well informed about what to expect from the treatments. People also reported that staff were professional, knowledgeable, and friendly. Additionally, they said that the fees were transparent and clearly explained in advance.