Riverside Place

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they received support. This meant the registered manager could make sure staff were able to effectively meet people’s needs. People told us they were involved in planning their care and their care plans reflected their choices and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff involved people in planning their care and support. Care was tailored to individuals. People were in control of their what they ate and drank. Each person lived in their own self-contained flats and received their own weekly food allowance. Staff then supported people to plan their meals and weekly food shopping. Staff encouraged people to enjoy a healthy balanced diet but also respected their choices and decisions in relation to food and drinks. One person told us, “I love the food, staff help me. I am (trying to be) healthy, I’m getting better with veg.”

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked closely with other agencies and professionals such as GPs and psychiatrists.A health professional told us, “Overall care appears to be provided safely. The service works closely with my client’s care coordinator and shares regular updates and incident reports.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff assisted people to access support from health care professionals such as GPs, dentists, psychiatrists and social workers, when required. Care records documented engagement people had with health care professionals and recommendations were incorporated into care plans and followed by staff. When asked about being supported with their health needs one person said, “Staff are brilliant with that, they got me a dentist appointment in days.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff regularly reviewed people’s care plans with them, to ensure they reflected their needs, preferences and choices.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the requirements of the Mental Capacity Act and associated codes of practice. A staff member told us, “We always seek consent before providing care or support. If a service user lacks the capacity to make a specific decision, we follow the principles of the Mental Capacity Act, conducting a capacity assessment. In such cases, we involve relevant professionals, family members (where appropriate), and hold best interest meetings to ensure the right decision is made in accordance with the person’s needs and rights.” People made their own choices and decisions on a day-to-day basis about what they did, what they ate and how they filled their time.