Riverside Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. When asked if they felt staff were kind, caring and respected people one person said, “Yes very much so. They respect me yes, privacy sometimes not as I need checks.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person told us, “They (staff) know me better than I know myself - they spend a lot of time with me.” Equality, diversity and human rights policies were in place to make sure people were treated fairly, regardless of their age, sex, race, disability or religious belief. Staff spoke very fondly about people and interacted with them in a warm and friendly manner.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were in control of their care, support and how they lived their lives. Staff encouraged people to be as independent as possible whilst remaining safe. People were supported to spend time with their families and enjoyed activities both in the local community and their home. One person told us, “I go to the pub and I play bingo there. I shop online and I go to the town, and the large shopping centre.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A staff member told us, “I once noticed a resident who had become withdrawn and uninterested in activities. After spending time talking to them, I learned they missed paintings, diamond darts andknitting, which they used to love. I worked with the team to create small indoor activities for them, and seeing their joy and renewed enthusiasm was incredibly fulfilling.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff confirmed that the management team supported their wellbeing to make sure they could give their best to people when at work. A staff member told us, “I feel well supported in my role because the management team is approachable and the staff work well together. I receive regular supervisions and annual appraisals, which provide opportunities for feedback and professional development.” The provider operated a staff recognition scheme, whereby staff would be identified and rewarded for their hard work and commitment to the service.