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Archived: Newbrae Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 18 April 2016

During a routine inspection

The inspection took place on the 18 and 20 April 2016 and was announced.

Newbrae Care Home is registered to provide accommodation and care for up to 10 people some of whom may be living with dementia. There were10 people living at the service at the time of our inspection. The home does not provide nursing care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us the service was a safe place to live. The registered provider’s recruitment procedures ensured that only suitable staff were employed. People were supported by staff that had the skills and experience needed to provide effective care and there were enough staff to help keep people safe, meet their needs and protect them from harm and abuse. Risks to people’s health and wellbeing were appropriately assessed, managed and reviewed. People received their medication as prescribed and there were safe systems in place for receiving, administering and disposing of medicines.

Assessments of people’s capacity were carried out in line with the Mental Capacity Act 2005 (MCA). The registered manager and staff understood and complied with the requirements of the MCA and the associated Deprivation of Liberty Safeguards (DoLS).

Staff knew people well and understood how to meet their care and support needs. People and, where appropriate, their families, were involved in the planning and review of their care; care plans were person centred and were regularly reviewed. Staff promoted people’s independence and encouraged people to do as much as possible for themselves.

Staff were kind and caring and treated people with respect and dignity. People and their relatives told us they were happy with the care and support they received. People’s nutritional needs were met and they were supported to maintain a healthy and balanced diet. People were supported to access health and social care professionals and services when needed.

There were effective quality assurance systems in place to monitor the care provided to people and to plan on going improvements.

Inspection carried out on 17 May 2013

During a routine inspection

We directly observed care within the service so as to help us determine what it was like for people living at Newbrae care home. We found that staff interactions with people who live at the service were positive and staff were noted to have a good understanding of people's care and support needs. People told us that they liked living at Newbrae care home and found staff to be kind and caring.

Relatives of people that used the service told us that they had no concerns about how people were treated and that they were very happy with the level of care and activity provided. One person told us, "I am very happy, the staff really care here."

Staff told us that they felt supported in their role and had access to good levels of training to develop and update their skills.

Inspection carried out on 27 September 2012

During a routine inspection

The majority of people in Newbrae Care Home were living with dementia or age related memory loss and were unable to tell us about some aspects of what it was like to live in the home.

People we spoke with told us that they were treated well by staff and that their wishes were taken into consideration. Two people told us that they were happy with the care that they received and that they felt safe living at the home.

From records of residents meetings and satisfaction questionnaires we saw that people were involved in making decisions and suggestions about the things that were important to them such as menus, choice of activities and daily routine within the home. From these records we saw that people had expressed overall that they were happy living at Newbrae Care Home.

Inspection carried out on 8 September 2011

During a routine inspection

People with whom we spoke told us that they were involved in making decisions about their care and support.

People told us that they were well cared for by staff. One person told us '' We only have to ask. Nothing seems to be too much trouble.'' Another person said '' I am looked after well. I am much better since moving in here. I could not have coped at home on my own.''

People told us that they enjoyed the meals provided and that they were offered a choice of food. One person said ''Meals are always on time and we get very good food.''

Two people with whom we spoke told us that they receive their medicines at the correct time each day.

People with whom we spoke told us that there were always staff available to assist them when needed. One person told us ''I only have to ask for help and I get it immediately.''