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Coastal Homecare (Worthing) Good

Inspection Summary


Overall summary & rating

Good

Updated 4 September 2019

About the service

Coastal Homecare (Worthing) is a domiciliary care service providing personal care to approximately 41 people at the time of the inspection. People using the service were living with a range of care and support needs such as dementia and physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from the risk of abuse and felt safe. One person told us, “They provide excellent safe and secure care. Coastal are the best.” People’s medicines were well managed, and lessons learned when things went wrong.

Staff were kind and caring to people and knew them well. People’s privacy and dignity was respected, and their independence promoted. People were supported to express their views by staff who understood their communication needs. People felt listened to. One person told us, “The Manager and Care Coordinator supervisor are excellent people who listen.”

People received care from trained and knowledgeable staff. People’s nutritional needs were understood and met by staff. Staff worked proactively with other professionals to meet people’s health and wellbeing needs in a timely way.

Staff were responsive to people’s needs and delivered their care in the way they preferred. People understood how to make complaints, and these had been responded to in a timely way. One person told us, “Issues are dealt with immediately.” People were supported compassionately at the end of their lives.

The service was well managed. People, their relatives and staff were complimentary of the management of the service. Quality assurance and audit processes were in place and actions taken to improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (the last report was published on 13 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 4 September 2019

The service was effective.

Details are in our effective findings below

Caring

Good

Updated 4 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 September 2019

The service was well-led.

Details are in our well-Led findings below.