The Care Quality Commission
  • Doctor
  • GP practice

Newthorpe Medical Centre

Overall: Good read more about inspection ratings

Harvest Road, off Chewton Street, Eastwood, Nottingham, Nottinghamshire, NG16 3HU (01773) 535511

Provided and run by:
Newthorpe Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Newthorpe Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Newthorpe Medical Centre, you can give feedback on this service.

19 December 2019

During an annual regulatory review

We reviewed the information available to us about Newthorpe Medical Centre on 19 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

7 July 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Newthorpe Medical Centre on 14 January 2015. The practice was rated as as good overall but required improvement for providing safe services. A Requirement Notice was issued in respect of fit and proper persons employed.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Newthorpe Medical Centre on our website at www.cqc.org.uk.

After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements. We undertook this inspection to check the practice had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements.

We carried out an announced focused inspection on 7 July 2016. Overall the practice is rated good including the safe domain.

Our findings across the areas we inspected was as follows:

  • Risks to patients were assessed and well managed.

  • The practice operated effective recruitment procedures and this assured the provider that staff were suitable for their role.

  • The practice had strengthened its recording and monitoring systems for patient safety information, staff training, meeting minutes, as well as policies, procedures and guidance for staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newthorpe Medical Practice on 16 January 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing an effective, caring, responsive and well led service. It was also good for providing services for older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances and people experiencing poor mental health. It required improvement for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • Most risks to patients were assessed and well-managed, with the exception of those relating to recruitment checks.
  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. However, systems for recording, monitoring and addressing information about safety needed strengthening.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • We saw evidence that audits were driving improvement in performance to improve patient outcomes.
  • Patients told us they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Most patients told us they generally found it easy to make an appointment with a GP or nurse and that there was continuity of care, with urgent appointments available the same day.
  • Information about services and how to complain was available and easy to understand.
  • There was a clear leadership structure and most staff felt supported by management.
  • Arrangements were in place to review the training needs and professional development for staff to ensure it was appropriate to their roles.

The areas where the provider must make improvements are:

  • Ensure recruitment arrangements include all necessary employment checks for all staff to ensure they are suitable to work with patients.

In addition the provider should:

  • Ensure that care plans are personalised to patient’s needs; and processes for recording mental capacity assessments are strengthened.
  • Ensure all staff have access to appropriate policies, procedures and guidance to help them carry out their role including whistleblowing.
  • Ensure safety and governance issues discussed at meetings are clearly documented to reflect required actions have been completed and reviewed.
  • Ensure appropriate records are maintained so that the practice can be assured that training relevant to all staff has been completed.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice