Island Health

During an assessment under our new approach

Date of assessment 30 October 2024 to 19 November 2024. Island Health is a GP Practice and delivers services to 14,090 people under a contract held with NHS England. Island Health is located in the Isle of Dogs in East London. Information published by the Office for Health Improvement and Disparities shows that deprivation within the service population group is in the seventh decile (7 of 10). The lower the decile, the more deprived the service population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. We carried out this assessment in response to concerns raised about the service and because there was a change of provider in April 2023. This will be the first assessment of the new provider. We assessed 98 quality statements across Safe, Effective, Caring, Responsive and Well-led key questions. Our assessment included a site visit on 13 November 2024. During the assessment we found some systems to manage risks to patient safety needed strengthening. This included safety risks in the building which was managed by another organisation. Patients were regularly assessed, and care and treatment were delivered in line with current legislation and evidence-based guidelines. The service had worked to ensure that all patients could access the care and treatment they need when they needed it. The service made sure there was continuity of care, including when people moved between different services. Leaders understood local population issues, and the challenges and priorities for their service. Leaders cared about and promoted the wellbeing of their staff and staff told us they enjoyed their roles.

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