Archived: Turn Up Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered- amend as required service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff mainly treated people with kindness and respected their privacy and dignity. However, people reported they had not always been introduced to new staff members, and they had found some staff were occasionally aloof and were not always interested in their emotional wellbeing.

Each person had an allocated key worker to act as their primary point of contact and to help coordinate their care and to help promote a supportive environment. Professionals reported the registered manager and staff treated colleagues from other organisations with professionalism and respect.
 

The registered manager and staff treated people as individuals. They took account of people’s protected characteristics and supported people without discrimination or prejudice. Staff spoke respectfully about people and how they respected people’s unique needs and preferences.

The provider and staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, people were supported to make choices about their diet and accessing the community.

People reported the registered manager and staff were mainly caring and provided an example of when a staff member had supported them in an emergency. Staff said they always responded to people’s needs and requests. One staff member said, “We support them [people] to have a healthy life by making sure we interact positively with them. We ask them [people] if they are ok, if they have any concerns, we try to support them.” However, this was not always people’s daily experience as they felt their wishes and requests were not always respected or responded to.

The provider cared about and promoted the wellbeing of their staff. Staff raised no concerns about their well-being and their working hours. They said they were in regular contact with the registered manager who listened and acted on any concerns.