Advance Newham Domiciliary Care and Supported Living Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on the organisation’s values which staff were familiar with. They told us about how the leadership within the service is well respected and how the positive culture helped people thrive. Staff we spoke to were clear about their primary aim, which was to ensure people lived, happy fulfilling lives.

Leaders had the skills, knowledge, experience and credibility to lead effectively. The registered manager was responsible for a number of services within the local area. In addition, the service had a manager on site who was solely located at the service. Together with the registered manager they made an effective management partnership capable of delivering a quality service to people. The families we talked to spoke collectively about the management’s ability to lead their staff to provide safe, compassionate care for their loved ones.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The provider had a whistleblowing policy that had a telephone service staff could share their concerns anonymously if needed. There was also a complaints policy in place, and we noted that the service had no complaints on file.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The service recruited from their local community with staff that reflected the culture and ethnicity of the people that lived in the service. Staff told us that the service celebrated events across the cultural calendar to acknowledge the diversity of the people living there and the staff.

The provider had clear responsibilities, roles, systems of accountability and good governance. They had systems in place for checking their practices ranging from daily to quarterly checking. Checks were carried out by people including managers and people employed specifically for checking quality within the organisation to ensure a high delivery of care to people. The registered manager told us how the provider was also using additional quality checking services that would be carried out over a period of a week which was aimed at looking holistically at all care practices carried out in the service.

The provider understood their duty to collaborate and work in partnership with other professionals, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The provider worked closely with a range of different services connected to the work they did. They accessed training and information provided by the local authority which was aimed at providing additional support and knowledge to managers and staff.

The provider focused on continuous learning, innovation and improvement within the service. The organisation’s care planning system was easily accessed by staff and was continuously reviewed. Staff could access documents on handheld devices that meant important information was readily available to them when they needed it. Changes to people’s care could be updated immediately and staff would be alerted to those changes, so they had the latest, up to date information about people’s support.