- Homecare service
Advance Newham Domiciliary Care and Supported Living Services
Assessment report published 11 August 2025
Contents
Ratings
Our view of the service
Date of assessment 3 July 2025 to 21 July 2025. Advance Newham Domiciliary Care and Supported Living Service is a supported living service for 5 people with learning disabilities and autistic people in their own flats. As part of this service’s registration, they additionally support a person with personal care in their own home nearby.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and access to communities that most people take for granted. ‘Right support, right care, right culture’ is a guidance CQC follows to make assessments and judgements about services supporting people which providers must adhere to.
People’s care plans were well written with a level of detail that ensured people received good care. They were person centred and informed the reader about who the person was, what was important to them and how they wanted to be supported.
There was a well-established staff team, many who had worked in the service for a number of years. There were no staff vacancies which meant that people were always supported by the same people, giving them the consistency they needed.
People were supported to make decisions about the care they received. Records indicated that people were central to decisions and where that was difficult, other people such as families and professionals were involved.
Feedback we received from families was overwhelmingly positive and it was clear that relationships between the service and the families was based on honesty and transparency and had been established over many years.
The support people received was person centred. Information written about them outlined in detail the individual preferences of how people wanted to be supported. People’s support throughout each day was tailored to what they wanted and the flats they lived in were reflective of who they were.
This was the first assessment for this service, and we rated it good.
People's experience of this service
As part of our assessment, we spoke to one person who used the service and was able to offer us their opinions as well as a number of families. The person we spoke to told us they had lived in the service for many years and had lived within the local area all their lives. They listed many important people and places which were important to them and told us how it would all be missed if ever they had to leave. The person told us, “I like it here, I can come and go as I please.” When asked if they liked the staff, they told us, “I like this one [Registered Manager], I have known them for years.” We heard how the person was approaching a milestone birthday soon and how, with support of the staff, preparations were well underway.
Amongst the positive feedback from families, we heard about how the relationships between the people living in the service, their families and the staff had developed, in many cases over some considerable time. Families told us about the feeling of working together with the service for the benefit of people and how this brings about the best outcomes.
Families told us how welcome they felt being in the service and how they were able to see their loved ones whenever they wanted. One family member told us, “I live very local so I just pop in when I need to.” Another told us about their time they get to spend with their relative and how, in their opinion, having that protected time meant so much to both.
People were encouraged to maintain their independence and do the things of their choice whist balancing the risk. The person we spoke to told us about how they had been supermarket shopping and had bought ice lollies owing to the hot weather. The said, “I went shopping this morning, I bought some ice lollies because it has been so hot. I know I am diabetic, and I need to be careful, but I only had one.”