Archived: Compass Drug Dependency Clinic - Scarborough

We spoke with staff available on the day and reviewed the comments made by people following a recent consultation with local commissioners.

Effective management systems were in place to promote people's welfare and safety. Emphasis was given to the development of effective communication, advice and training with other providers. Staff told us this led to improved outcomes for people who used the service.

Staff were aware of current good practice guidance and they were knowledgeable about the people they supported. Staff discussed the role of the nurses and how recent developments in prescribing meant people could quickly have any immediate health care needs reviewed and could deal with their needs in a timely way.

We found that all staff worked together as a team and assisted people to access appropriate treatment and supported them through all stages of their care.

We only saw one person who used the service and they told us they received good support from staff and felt safe using the service.

There was a complaints procedure, as well as other monitoring processes in place to ensure that any issues were addressed quickly and appropriately. Staff told us that they dealt with concerns and grumbles as they arose. One person who used the service told us they would be confident to raise a complaint with the staff or the manager and felt they would deal with it appropriately.

Staff told us they had to have a proper check before they could start work at Compass this was to ensure they were suitable to work with vulnerable people.