19 July 2016
During a routine inspection
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Staff understood their responsibilities with regard to protecting the people they were caring for from abuse or harm and people felt safe. Risks to people’s health and safety were assessed and managed, and people were encouraged as far as possible to maintain their independence.
People’s needs were met and they were cared for by sufficient numbers of staff. They received their medicines as prescribed and the management of medicines was safe.
Staff caring for people received sufficient and appropriate training to carry out their roles.
People were encouraged to make independent decisions and staff were aware of legislation to protect people who lacked capacity when decisions were made in their best interests. We also found staff were aware of the principles within the Mental Capacity Act 2005 (MCA)
When required people received the support they required to have enough to eat and drink and referrals were made to health care professionals when needed.
People who used the service, or their representatives, were encouraged to contribute to the planning of their care, they were treated in a caring and respectful manner and staff delivered support in a relaxed and considerate manner.
People who used the service, or their representatives, were encouraged to be involved in decisions and systems were in place to monitor the quality of service provision. People also felt they could report any concerns to the management team and felt they would be taken seriously.