Olicana Healthcare Limited Also known as Olicana Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found that the service involved patients in their care, and treated them with compassion, kindness, dignity and respect. We heard how the service took time to explain treatment options with patients, and when required worked with other services to maximise outcomes for patients.

This is the first assessment of this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider told us it worked closely with patients to deliver holistic care that sought to meet their needs. The clinicians worked on a one-to-one basis with patients, and there was dedicated continuity of care throughout the patient journey. Due to the layout and capacity constraints of the building and consultation room there was only 1 patient on site at any time. A recent patient survey showed that all 10 respondents stated their privacy and dignity had been respected during their visit. If required patients had access to a chaperone.

The service treated patients as individuals, and made sure their care, support and treatment met their needs and preferences whenever possible. The provider told us due to the nature of their service they worked closely with patients to understand and manage their expectations and their experience of care. They said they had a holistic approach to the services they delivered, and spent time with patients to achieve this. If required, the service was able to access translation and interpretation support to facilitate assessments and care delivery.

The service promoted their patient’s independence, so patients knew their rights and had choice and control over their own care, treatment and wellbeing. As an independent health provider patients chose to book into the service. The service carried out an initial assessment of the needs of the patients, and discussed with them treatment options. This approach was confirmed by a recent patient survey which showed that all 10 respondents had been provided with clear information about their condition and available treatment options. We saw the provider website had a dedicated section related to costs and charges for services.

The service listened to and understood people’s needs, views and wishes. They responded to patient needs, and acted to minimise any discomfort, concern or distress. The provider worked with the patient throughout their time with the service and carried out a detailed initial assessment of both immediate and ongoing needs. Clinicians had the required knowledge and experience to identify and signpost patients to other services should this be required. This included for people who required more urgent, or more complex assessment or treatment. We saw that patients had been referred to other services, or had undertaken discussions with other clinicians external to the service to facilitate patient care.

Whilst this was a small service operated by 3 directors; we heard that they worked closely to support one another. Due to the nature of the service, it was able to plan service delivery based on the capacity and availability of the directors. They told us that workloads were well managed.