Parry Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

One person shared, “All the carers are ever so kind and caring. They are respectful and nice. I’m very pleased with them.” A relative echoed this sentiment, stating, “They [staff] are all very caring. They show respect for my family member and indeed to me and our home.”

Staff demonstrated a clear understanding of how to uphold individuals’ dignity and privacy. They explained that personal care was always provided behind closed doors, and confidential information was handled with discretion.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans included detailed information about their personal histories, abilities, preferences, and likes, dislikes. The provider used this information thoughtfully when tailoring each person’s care. Care plans also outlined people’s specific cultural and religious needs. For example, one individual’s care plan highlighted the importance of observing their prayer times, which the provider respected by avoiding scheduling care visits during those periods.

Care staff were thoughtfully matched with individuals based on their cultural backgrounds, language preferences, and shared interests. People were supported by staff of the same gender in line with their personal, religious and cultural preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff enabled them to do what they could for themselves and promoted their choice. One person said, “I chose what I eat and wear. They know what I need help with, and they help with what I can’t do for myself. They always ask me if I need help with anything.” Another person commented, “They [staff] try to help me do what I can for myself. They do things how I ask, and don’t do anything without checking with me.”

Care plans highlighted people’s abilities, strengths and areas they required the support of staff. Staff told us they promoted people’s independence and choices. One staff explained, I let individuals do what they can for themselves. If they can wash their face, I give them the flannel to do so. Another staff member, mentioned, “I always let them make their own choices and decisions. I give them examples and let them make their own choices.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us that staff were flexible in the way they supported them to ensure their emotional and immediate needs were met. One person commented, “The carers know me very well. They know loneliness is the main issue for me and they help me in a big way. The make me feel comfortable and safe while they are here. They chat with me while they are carrying out tasks and it brightens my day.” A relative stated, “I find Parry Healthcare very flexible. They will do bits of housework if the care tasks have been completed within the time they are here. They also have a good chat with family members alongside giving personal care, which is seen as an important part of the package.”

Staff reported they worked flexibly to meet individuals’ needs. They explained that they often provided support with activities such as shopping, laundry, and other day-to-day tasks that extended beyond the initially agreed care arrangements.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff reported that their wellbeing was supported. They appreciated having advance access to their rotas, which enabled them to organise their personal lives effectively. They also shared that they were encouraged and given the opportunity to observe their religious practices, including time for prayer. Staff noted they were entitled to annual leave and felt supported in taking this time off. Additionally, they confirmed they received the necessary training and guidance to perform their roles.

The provider told us they put appropriate arrangements in place to support staff who were new to the UK. They support with training and induction on life in the UK to help them settle quickly.