SureCare Colchester & Braintree

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

A pre-assessment process was in place for new people wanting to use the service. The registered manager told us they visited people themselves to carry out the initial assessment, and they liked to include other important people to the service users to help build a bigger picture of thier lives and what is important to them. They collected background knowledge and included this in the care plans. Care plans were reviewed regularly, or as and when needed, such as when there were changes in the care and support required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff told us they had detailed training and refreshed training to ensure they were up to date with the best care and treatment. For example, staff had a mixture of online and face to face training.

The provider showed us examples of where they had worked with other professionals such as social workers and district nurses to support the quality of care provided.

People told us that care staff and management escalated concerns appropriately and reliably.

The provider worked across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services (with the person’s or their representative’s permission).

The staff team worked together in a collaborative way. The provider completed a comprehensive initial assessment with people to understand their wishes, needs and desired outcomes. This was shared with staff in a clear and transparent way, so staff knew how best to support people. Management told us they would speak to each staff member who was scheduled to visit a new person or a person they had not met before. Staff felt they worked well as a team.

Staff and people told us the on call was always accessible and they were confident they would be able to reach a senior member of staff should they need to.

Leaders gave examples how they would manage the on-call cover between senior members of staff as the service grows.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live independently. People were actively consulted and involved on what was important to them and how they wanted to manage their health and wellbeing, depending on their assessed needs. Care plans focused on people’s strengths to ensure staff did not remove people’s independence and provided support in the areas where people required support. People were happy with the choice and control that they received. People felt that care staff took time to speak with them and did not rush. One person told us, “They have enough time and I do not feel rushed”.

There was a clear approach to monitoring the effectiveness of people’s care, treatment and support and action was taken to continuously improve it. This was done by the provider carrying out reviews, attending people's homes regularly to ensure that support was in place, and liaising with the relevant people if there were changes to people's health and care needs.

A person told us, “My care plan is here now, and they check on me and my care plan regularly."

The provider could demonstrate they told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff told us how they would gain consent through encouragement. One staff member told us "Yes I always ask someone for their consent and always explain what I am doing. If someone has memory challenges, I will be patient and keep trying to encourage them to give their consent."