SureCare Colchester & Braintree

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. We saw staff treated colleagues from other organisations with kindness and respect.

Staff told us how they promote people’s dignity and privacy. One staff member told us "I always do my best to make people happy, and I always will do what they need. I do my best and I think they are happy with my work."

People who we spoke to described the staff as kind and compassionate.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Records showed they took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

There was an organisational commitment and effective action to ensure equality and inclusion for everybody. We saw how the service considered individuals support systems and this helped to create a person centred, holistic approach. For example, a person’s relative Was involved in developing and delivering care.

The provider was able to demonstrate they promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us they encouraged people to do what they could for themselves and supported them with what they needed assistance with.

Care plans included information about how to support people in a way of that reflected their choices and promoted independence where possible.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider had enough staff working for the service and was able to provide the necessary time and attention when a person needed immediate support due to changes in their needs.

Staff could explain to us how they would report any changes to management.

We saw evidence on our assessment where the service responded to a person who had experienced an fall and sought medical attention appropriately and responsively.

The registered manager cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were supported to have time in the day for their religious requirements and were supported to work around this.

Staff described managers as approachable and supportive, with regular supervision, open communication and access to training. They felt valued and able to raise concerns without fear.

One member of staff told us “Management are lovely-they always help [me. If I face any kind of challenges-they support me with everything. They are doing good really I must say. "