You are here

You First Support Services CIC Good

Inspection Summary

Overall summary & rating


Updated 26 November 2020

About the service

You First Support Services CIC is a domiciliary care agency which provides personal care in people's own homes. You First Support Services CIC is a domiciliary care agency which provides personal care in people's own homes. We call this type of service a 'supported living' service. In a supported living service, people's accommodation is provided by separate housing providers or landlords, usually on a rental or lease arrangement. Occasionally, people own their own homes. This means people can choose an alternative support service provider if they wish.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service provided support to adults with learning disability, autistic spectrum disorder, sensory impairment and physical disability. Personal care was provided to people as they required it. The service also provided other forms of social care support that are not included within CQC's registration requirements for a supported living service. For example, in addition to personal care, staff helped people with their housekeeping, shopping, attending appointments and other independent living skills. At the time of the inspection the service provided personal care and support to three people living in their own homes.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

People were supported by staff who understood their needs and were committed to supporting them with dignity and respect. This was informed by staff’s knowledge about the individual people supported. Staff were confident new staff were afforded the opportunities to work safely and effectively. They told us there were strong support systems in place.

People were supported by staff who were committed to reducing the risk of infection including COVID-19. Some people could not accept the use of masks by staff in line with Department of Health and Social Care guidance to reduce the risk of transmission. We were reassured that plans were in place to reduce people’s anxieties about the use of masks.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good. (report published March 2020).

Why we inspected

This targeted inspection was prompted to seek assurances about the safety and care of people after concerns were raised about the safety of the staff induction and infection prevention and control measures.

CQC have introduced targeted inspections to follow up on specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at continued risk of harm from these concerns. CQC will review of the findings of this investigation separately.

Please see the Safe section of this report.

Follow up: We will return to visit as per our re-inspection programme. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for You First Support Services CIC on our website at

Inspection areas



Updated 26 November 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.



Updated 26 November 2020



Updated 26 November 2020



Updated 26 November 2020



Updated 26 November 2020