You First Support Services CIC

Updated 26 November 2025

We carried out this planned comprehensive assessment of You First Support Services CIC between 16 December 2025 and 22 January 2026.

The service is a domiciliary care agency providing personal care to people living in supported living settings, including people with learning disabilities and autistic people. We considered the principles of right support, right care, right culture throughout this assessment. At the time of our assessment, 5 people were being provided with personal care in supported living settings.

At the last assessment in Oct 2024, the provider was found to be in breach of regulations in relation to safeguarding service users from abuse and improper treatment and good governance. This assessment found significant improvements had been made. The provider was no longer in breach of regulations.

People were safe and protected from avoidable harm. Staff understood people’s risks and managed complex needs well. There were enough safely recruited staff.

People received compassionate and effective care. Care plans were up to date and reflected people’s choices, needs and goals. Staff were kind, patient and respectful. People made decisions about their day to day lives. Staff promoted dignity and independence and were skilled in supporting autistic people and people who had learning disabilities.

People and relatives said staff listened and responded when concerns were raised, and managers were approachable and supportive. Staff worked well with other professionals.

Recent organisational and leadership changes had caused some instability, and communication remained an area consistently identified for improvement. Improvements had already begun through new systems such as newsletters, updates and advisory groups.

The service had made significant improvements since the last assessment. Maintaining consistent leadership, embedding communication systems and sustaining governance processes will be essential to ensure ongoing high‑quality, person‑centred care.

Updated 26 November 2025

People and relatives were consistently positive about the support they received. They told us staff understood their needs well and helped them feel safe. One relative said their family member, “Feels safe and knows that carers support her”, and another told us their family member, “Has really good care. They [staff] do listen”. People said staff recognised triggers, anticipated distress and used strategies to de‑escalate situations, helping them feel reassured and in control.

People were supported to make choices about their daily lives, including food, clothing, activities and routines. One person said “I choose my meals. Staff cook it” and “I like the staff; they are the best I’ve had.” Relatives confirmed people were offered options and encouraged to be as independent as possible. Staff promoted people’s dignity, including supporting personal care sensitively and respecting privacy.

People were enabled to take part in activities they valued. This included going out more often, attending the gym and cinema, and going on holidays. Staff supported 1 person to complete specialist training, and they now help train others twice a month.

Whilst people and relatives said communication with managers varied, they were still able to raise concerns. One relative told us, “The managers [were usually easy] to get hold of.” About their family member they said, “They see her, hear her and strive to meet her needs.”

Professionals praised the staff team’s skill, compassion and resilience in supporting people with complex needs. One professional described the service as “Very person‑centred. They [staff] should be proud of the work they have done” and said the care plan for 1 person was “One of the best [they had seen] in a learning disability service."