We carried out a review of the data available to us about HF Trust - Shropshire & Staffordshire DCA on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about HF Trust - Shropshire & Staffordshire DCA, you can give feedback on this service.
HF Trust - West Midlands DCA is a domiciliary care service providing care and support to nine people with learning disabilities and other complex health needs in their own homes.
People’s experience of using this service and what we found
People received safe and effective care and support. Risks were assessed and managed to enable people to live independent lives. Staff were vigilant to identify risks and take action to ensure people remained safe.
People received timely support from a consistent staff team. Overall systems used for the management of medicines were effective and changes to monitoring processes immediately following the inspection will make the overall monitoring process more robust.
People’s needs were assessed and reviewed to ensure their care needs were met. Care plans were detailed and effective to ensure staff always had access to the most current information.
Staff received training relevant to their role and had good support from the registered manager and their colleagues.
Staff sought people’s consent before supporting them and decisions about people’s care and treatment were made in line with law and guidance. People received enough to eat and drink to maintain their health. People were supported to access healthcare, and other agencies, when required. The registered manager worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate support.
People’s care was responsive to their changing needs. People, and their relatives, were involved in the assessment and planning of their care and good communication was central to enable people to work together to ensure people’s needs were met fully. People knew how to raise a concern and always felt listened to.
People, staff and professionals felt the service was well managed. People, and staff, had regular opportunities to share their views about the service. The provider carried out audits to ensure the quality of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected:
This was a scheduled inspection based on the previous rating.
Rating at last inspection
The last rating for this service was good (published December 2016).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There were two registered managers in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
H F Trust – West Midlands DCA provides personal care to people in their own home. At the time of our inspection, ten people received personal care from the agency.
People were supported by staff who knew how to keep people safe from potential harm or abuse. Risks to people were assessed and focused on supporting people to gain or maintain their independence. There were adequate levels of staff to meet people’s needs. The appropriate pre-employment checks were completed by the provider before staff supported people on their own. People’s medicines were managed safely.
Staff received training to meet people’s needs. Staff felt supported in their role by the registered manager. People’s rights were protected as staff sought their consent before providing care. People had choices of what they ate and drank and were involved in the preparation of their meals. People were assisted where required to access healthcare professionals.
Relatives felt staff were kind and showed their family member’s respect when providing care. Staff understood people’s choices and supported their independence to partake in a range of different interests and hobbies. People and their relatives were involved in discussions and decisions about their care and support. Relatives said they knew how to raise concerns and were confident issues would be addressed.
Everyone felt the service was well managed. Relatives said the management team was supportive and approachable. Staff understood their roles and responsibilities. The provider had audit systems in place to assess and monitor the quality of service provided.