Archived: Harrow Health C.I.C

This service is rated as good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Outstanding

We carried out an announced comprehensive inspection at Harrow Health CIC on 3 December 2019. This was the first CQC inspection of this location.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw two areas of outstanding practice:

• At the time that the service was first commissioned there was no template for the community secondary care access service. The service had been designed by the provider from the bottom up, and was providing advice to local Primary Care Networks. The service was making data available to Network with regards to how they could provide services outside of a hospital setting.
• Incidents and complaints were reviewed at board level to ensure that all relevant learning was implemented. The way learning was cascaded was clear, and systems changes were recorded in full.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care