- Homecare service
Care 4 U Care Limited
Assessment report published 29 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 4 December 2025 to 16 December 2025. This service is a domiciliary care service registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 30 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care.
We rated this service under our previous methodology in July 2023 where it was inspected and rated as requires improvement overall. At this assessment we found that the service had recently undergone several changes in management. A new team was in the process of implementing changes and improvements to the service. For this reason, the assessment focussed on 5 quality statements; Learning culture, Safeguarding, Safe environments, Delivering evidence-based care and treatment and Governance, Management and sustainability. The services rating has remained requires improvement at. The provider remained in breach of regulation in relation to good governance. Although improvements were being undertaken, these had not been in place long enough to evidence a sufficient improvement.
Records did not evidence that learning was always undertaken following incidents. A new management team in place at the service had plans to improve this area and were in the process of reviewing records and policies. More time was needed for the service to improve in this area. Staff demonstrated an understanding of safeguarding and how to report concerns, however records did not always evidence that appropriate training had previously taken place or that this was up to date. Managers at the service had recognised shortfalls in training and were in the process of addressing this issue and improving policy and process. Managers and staff understood the need to be aware of and monitor the safety of the care environment including equipment maintenance. Systems and processes were being implemented to improve this area however records at the time of the inspection were not sufficient to assure inspectors that a robust environmental assessment and ongoing monitoring had always taken place.
Systems and processes were in place to deliver care in line with best practice, and people and their relatives spoke positively about the care they received.
Governance and auditing at the service was not sufficient to assure inspectors that managers would be alerted quickly if something went wrong. Managers at the service had plans for improvements to governance and some of these were in place, however records lacked detail and the effectiveness of these processes could not be demonstrated.
People's experience of this service
People and their relatives spoke positively about the service. People told us they felt safe with the carers who visited them. People told us, “The carers are great” and “[My relative] has a lovely carer who comes regularly”. People and their relatives told us they had never had to make a complaint, but if they needed to, they knew who to contact and felt confident they would be listened to. People were aware that there had been recent changes in management and felt informed about this, people confirmed that the current management team had been in touch to introduce themselves. People and their relatives felt confident with the skills, experience and training of staff. People told us, “Carers know what they are doing, they get their proper training” and “They have a new system on their phone that tells them what they need to do, and they do it, I feel safe with them”. People told us care was usually delivered by a consistent team of people unless there were unforeseen circumstances such as illness, and the office kept them informed of changes. People told us staff were usually on time apart from occasional issues caused by traffic, at these times they were informed by the office.