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Archived: Emersons Green NHS Treatment Centre

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 22 November 2013
Inspection Report published 22 November 2013 PDF

Overview

Inspection carried out on 30 October 2013

During a routine inspection

Since the inspection of March 2013 the service had continued to look at the needs of the wider community and innovative ways to improve services for patients. They were continuing to expand their services so that patients could have access to new care and treatment services within their local community.

Discussions with staff at all levels who were involved in this review were proactive and expressed the aims and objectives to strive for excellence in the services they provided. Care UK recognised the importance of investing in their staff.

The centre received positive feedback from their patients with regards to the staff, the care they delivered and the facilities available. We looked at the NHS Choices website to see what reviews and ratings had been provided by patients. There were 159 ratings to date. Patients were asked to rate staff co-operation, dignity and respect, involvement in decisions, cleanliness and same sex accommodation. The centre had received the top five stars rating across all sectors.

Patients had left numerous positive comments about the service and their experiences. One patient wrote �From the moment I arrived at the hospital, to the moment I left, the staff couldn't have done more for me. The receptionist showed me where to go, the care assistant admitted me, the nurses held my hand during the procedure and helped me afterwards, the consultant treated me with dignity and respect. I was so impressed with the dedication and commitment shown by all. I was instantly put at ease by staff and everything was explained to me, the nurses and doctor were reassuring and empathetic. It's clear to me that the staff work extremely hard to ensure that patients are looked after appropriately and they deserve so much credit�.