Somerset

Updated 31 July 2026

Somerset (known by people and staff as ‘Caple Healthcare’) is a domiciliary care service registered to provide personal care and/or nursing care to people in their own homes. This service was registered with us on 24 January 2023. This was the first assessment. We visited the provider on 10 September 2026. At the time of our assessment there were 2 people using the service receiving personal care. The service was not currently providing nursing care.

The service was caring, effective and well led, with staff providing safe care and support to people. Staff understood how to recognise and report abuse, received appropriate training and support, and there were sufficient staff available to meet people's assessed needs. One staff member said, “We understand that every person is an individual, and we aim to provide care that makes people feel valued, listened to and supported.”

Personal and environmental risk assessments were in place; however, these required further development to better reflect good practice. Recruitment processes also required improvement to ensure people’s welfare and safety and a consistent recruitment approach was followed for all staff.

People's needs were assessed before receiving support and care plans were regularly reviewed. Staff had an excellent understanding of people's needs and worked effectively with health and social care professionals when needed. However, care plans would benefit from additional detail to further support consistent, person-centred care. Medicines were not managed by staff at the time of the assessment.

There was a positive learning culture where lessons were learned and used to improve practice. Governance and quality assurance systems were effective in monitoring the quality and safety of the service. The provider had a clear vision and positive culture. The management team were knowledgeable, experienced and accessible. One person said, “[The registered manager] is lovely and keeps in touch. I do hear from them regularly.”

Staff morale was very good, staff felt valued and supported and worked well as a team. One staff member said, “I strongly believe this is the best service I have worked for in the care industry."

Updated 31 July 2026

People told us they felt safe and well supported by staff who treated them with kindness, dignity and respect. People had positive and trusting relationships with staff who knew them well and provided care that was personalised to their individual needs and preferences. One person said, “I feel completely safe with any of the [care staff] that come. All of them are wonderful, kind people.”

People were involved in decisions about their care, had choice and control over their daily lives, and felt their independence was encouraged and supported. They told us staff always sought their consent before providing support and respected their privacy at all times.

People were highly complimentary about the quality of care they received and spoke positively about the kindness, patience and attentiveness of staff. One person said, “I'd have to say they [care staff] are just wonderful. I couldn't ask for better carers, and I wouldn't change them for anybody else in the world to care for me. I cannot fault them as carers. They are absolutely fabulous.” People would be confident raising concerns or complaints and knew these would be listened to and acted upon.

People told us the registered manager was approachable, responsive and supportive and felt their views were valued. Feedback about the service was overwhelmingly positive, with people praising both the standard of care and the professionalism of staff. A relative had complimented the service stating, “We have been using Caple Healthcare and honestly, I could not live without them. Cannot recommend them enough."