The Care Quality Commission

Archived: Brook Sandwell and Dudley - Toll End Youth Centre

Toll End Youth Centre, Toll End Road, Tipton, West midlands, DY4 0HP (0121) 557 1937

Provided and run by:
Brook Sandwell & Dudley

Important: The provider of this service changed. See new profile

All Inspections

8 May 2013

During a routine inspection

We found that people had the information they needed to help them make informed choices about their treatment. People said they were treated with respect and dignity. One person said, "The staff have given me information that helps me understand what is happening.' We saw that people's privacy was maintained. People were always seen in a clinic room with the door closed so that they would not be overheard.

We saw people's records were detailed about options available, and discussions around advantages and disadvantages had been held. One person said, 'Everything was clearly explained by staff.'

Three staff we spoke to were able to tell us what they would do to keep people safe from harm if an allegation was made. One staff said, 'Brooke's traffic light process is very clear for reporting concerns.'

There were systems in place to monitor how the service was run, to ensure people receive a quality service.

We saw that systems were in place to ensure the complaints process was effective.

30 May 2012

During a routine inspection

We visited the clinic when no one knew we would be visiting. The clinic was quiet when we visited and we were only able to speak with one person who was using the service. We spoke to a nurse, a counsellor and the centre coordinator.

We saw that people's privacy was maintained. Staff asked people about their reason for their visit in private before they saw a nurse.

There was a range of information available for people and one person told us that they had been given the information they needed. They said 'I have been told about the side effects, been given leaflets and a card to put in my purse."

We saw people's records were detailed about options available, and discussions around advantages and disadvantages had been held.

Staff were able to tell us what they would do to keep people safe from harm if an allegation was made.

Staff received a range of training so that they had up to date knowledge and skills in order to support and advise people.

There were systems in place to monitor how the service was run, to ensure people receive a quality service. One person told us 'I am definitely happy to come back if I need to.'