110 Dental Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access to large print or alternative formats of information and reading glasses to support patients with impaired vision. The practice had a hearing induction loop to support patients with a hearing impairment. The practice was wheelchair accessible with a portable ramp and ground floor treatment room. Staff had access to language translation services, including British Sign Language.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, sufficient time was allocated for appointments to ensure patients did not feel rushed. Staff took time to explain and summarise treatment plans, checked patients’ understanding and encouraged them to ask questions. Care was tailored to individual needs, including making adjustments for anxious patients, offering breaks during treatment, allowing patients to sit upright when required, and supporting them to feel more in control of their treatment, such as by holding the suction device where appropriate.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided contact details for patients who required emergency dental treatment both during normal working hours and when the practice was closed. Staff participated in a local out-of-hours emergency arrangement to ensure patients could access urgent care when needed. Patients experiencing pain or requiring urgent advice could contact the dentist directly, and the practice answerphone message provided emergency contact details. Arrangements were also in place to provide emergency cover during weekends and bank holidays through an out-of-hours rota system.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.