Updated 8 January 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Oakwood Lodge is a care home providing care and support for people with mental health needs. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a registered manager, who was the area manager and not the manager of the home. The home had a manager, who told us they had submitted their application to register as a manager with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Notice of inspection
The inspection was unannounced and took place on 18 December 2019
What we did before the inspection
Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we already held about the service. This included details of its registration, and notifications. A notification is information about important events, which the provider is required to tell us about by law. We used all of this information to plan our inspection.
During the inspection.
During the inspection, we spoke with three people who lived at the home, the home manager, the provider and two staff members. We reviewed documents and records that related to people’s care and the management of the service. We reviewed three care plans, which included risk assessments and four staff files, which included pre-employment checks. We looked at other documents such as training, medicine and quality assurance records.
After the inspection
We continued to seek clarification from the provider to validate evidence we found, such as reviewing policies. We also contacted professionals that were involved with people’s support and care.