We are With You - Rotherham

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff attitudes and behaviours when interacting with clients showed that they were discreet, respectful and responsive, providing clients with help, emotional support and advice at the time they needed it.

Staff supported clients to understand and manage their care, treatment or condition. There was clear evidence of collaborative conversations and formulated plans contained within the care records.

Staff directed people to other services when appropriate and, if required, supported them to access those services. In some cases, staff accompanied clients to these services to help them build their confidence to attend by themselves.

We spoke to 7 people that used the service. They said staff treated them well and behaved appropriately towards them. They said they were helpful, informative and supportive when needed.

Staff understood the individual needs of people, including their personal, cultural, social and religious needs. It was clear from speaking to staff that they had a deep understanding of the people that used the service, their needs and the community they worked to support.

Staff said they could raise concerns about disrespectful, discriminatory or abusive behaviour or attitudes towards clients without fear of the consequences.

Staff maintained the confidentiality of information about clients.

The service made adjustments for people with disabilities, they ensured that the different elements of the service could be accessed from a ground floor. They also offered to carry out appointments at locations to suit people’s needs and offered some virtual appointments where this was necessary or preferred.

Staff ensured that patients could obtain information on treatments that were available and information on local services that might support them.

Staff made information leaflets available in languages spoken by clients. Managers ensured that staff and clients had easy access to interpreters when they were needed.

Clients knew how to complain, there was information available to ensure people were reminded of this.

Staff offered clients alternative treatment options if they were unable to comply with specific treatment requirements. They ensured that people knew what the different options were and the pros and cons of each.

Staff signposted clients to supportive services within the community such as mutual aid groups and services offering psychosocial interventions.

Staff supported clients to maintain relationships and networks that are important to them. They supported people to keep in contact with their friends and family while they were using the service, where it was appropriate.

Staff supported people to access activities and the local community to promote and support their independence, health and wellbeing. This included access to local sports clubs, education and training providers and local social spaces.

Staff supported clients to develop their recovery capital and personal strengths. Although this was not always apparent from some of the basic care plans that we found, detailed notes showed that this work was taking place.

Staff were aware of and dealt with any specific risk issues, such as physical or mental health concerns and took action to support people where it was needed.

Staff identified and responded to changing risks to or posed by clients. They did this by keeping in regular contact with people and asking questions which enabled them to identify changes to risk factors.

Staff encouraged clients to take naloxone home with them to mitigate the risk of death from overdosing on opiate drugs.

Staff told is that they felt respected, supported and valued. They said they felt positive and proud about working for the provider and their team.

Staff had access to support for their own physical and emotional health needs through an occupational health service.

Staff told us that appraisals included conversations about career development and how it could be supported.