Background to this inspection
Updated
15 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We received information of concern about infection prevention and control measures and visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 31 January 2022 and was unannounced.
Updated
15 February 2022
About the service:
Nethermoor Care Home provides care and accommodation for up to 33 older people, some of whom are living with dementia. On the day of our inspection there were 25 people living at the home.
People’s experience of using this service:
¿ People and relatives made many positive comments about the home and said they would recommend it. A person said, “It’s a lovely cosy place. I am very happy here.”
¿ The home was well-staffed. A person told us, “If I press my buzzer someone will come pretty quickly. I’ve never had a problem.”
¿ People felt safe at the home. The staff were caring and kind. A person said, “All the carers are eager to help and we have a good old chit-chat every day.”
¿ People said they had their medicines safely and on time. Staff administering medicines did not rush people and reminded them what their medicines were for.
¿ The home was clean and fresh throughout. People and relatives said this was always the case and the cleaning staff worked hard to keep it that way.
¿ People said they were happy with the choice and range of food. A person said, “I think the food here is great. It’s all home cooked. I look forward to my meals.”
¿ People were encouraged to choose their daily routines. A person said, “I can get up and go to bed when I like. It’s all down to me.”
¿ Staff understood people’s needs, wishes and preferences and what was important to them. For example, two people were supported to keep pets in their bedrooms. A person said, “I don’t know what I’d do without [pet].”
¿ People had access to a wide range of activities including crafts, baking, curling, and tea dances. A person said, “Some weeks I’m out nearly every day with the carers, even if it’s just to the shops. It’s nice to get out and have a bit of fresh air and see the world.”
¿ The home was well-managed and people and relatives said the registered manager was friendly and approachable and dealt with any issues they raised.
¿ The registered manager and the provider carried out audits to ensure the home was running effectively and documentation was in order and up to date.
Rating at last inspection:
Nethermoor Care Home was last inspected on 01 March 2016 (report published on 05 July 2016) and was rated as ‘Good’ overall.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
At this inspection we found the evidence continued to support a rating of ‘Good’. More information can be found in the 'Detailed Findings' below.
Follow up:
We will continue to monitor intelligence we receive about Nethermoor Care Home until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.