6 March 2012
During a routine inspection
"I am very happy, I am really lucky to have such wonderful care",
"The caregiver came with me to the wedding, it was a very happy occasion and (name of caregiver) drove me there",
"It's always the same caregiver, she has become a good friend",
"She (caregiver) comes in and does some ironing and washing, she is a pleasant and helpful lady",
"I would have no problem complaining, if I needed to",
"I have been very well satisfied with all of the caregivers,they are very good",
"She (caregiver) is great, she takes me out and we are looking forward to the warm weather",
"I look forward to her coming, It's lovely, it's a friendship, she is so easy to talk to",
"I am absolutely treated with dignity and respect" and "They always come on time, it's just marvellous".