You are here

Inspection Summary


Overall summary & rating

Good

Updated 17 March 2018

Exmoor Drive is a residential care home for up to 12 people with a learning disability/and may be living with dementia. At the time of our inspection 10 people were living at the home. Accommodation was provided in three bungalows. There was also a large room for activities and a quiet room.

Rating at last inspection.

At our last inspection on 14 October 2015 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on- going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated as Good.

People received care and from staff who knew how to keep them safe. Staff knew what they would do to protect a person from the risk of harm and how to report any concerns. People got the assistance they asked for or staff ensured they were available to help them when needed.

People received their medicines as prescribed and by staff whose competency had been checked to administer their medicines safely.

Staff had a good understanding of infection control, so could help people stay fit and well.

People’s care was provided by staff that had been trained to understand their needs and were supported in their role. People’s decisions about their care and treatment had been recorded and staff showed they listened and responded to people’s choice to choose or decline care.

The provider was following the principles of the Mental Capacity Act. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were offered choices of food and drinks. Support was provided where needed and alternative diets had been prepared to meet people’s nutritional needs. People were supported to access health and social care professionals with regular appointments when needed and were supported by staff to attend these appointments.

People were comfortable and said they liked the staff that supported them. People were happy to chat and relate with them. Staff knew people’s individual care needs and respected people’s dignity and had been supported to maintain relationships with their families.

People were offered a range of interesting things to do and follow their interests.

People and their relatives knew how to make a complaint or raise a concern.

The registered manager was available, approachable and known by people and relatives. Staff also felt confident to raise any concerns on behalf of people. The provider ensured regular checks were completed to monitor the quality of the care delivered. The management team had kept their knowledge current and they led by example.

Inspection areas

Safe

Good

Updated 17 March 2018

The service remains Good.

Effective

Good

Updated 17 March 2018

The service improved to Good.

Caring

Good

Updated 17 March 2018

The service remains Good

Responsive

Good

Updated 17 March 2018

The service remains Good

Well-led

Good

Updated 17 March 2018

The service remains Good